Duckie

Duckie is an AI assistant that gives your support team a super power to enable them to resolve issues faster, independently, without relying on engineering team. It sits in your support channel, answers technical questions, troubleshoots technical issues, and intelligently triages and escalates to dev teams. Duckie can be installed anywhere, from Slack and Discord to Zendesk and Intercom. And we integrate with both customer support and engineering knowledge bases to go beyond the documentation. By sourcing information from across your knowledge base, we can step in and help out before questions get sent into the void of escalations.