CRAFTBOXX

CRAFTBOXX is a cloud-based field service management platform designed for service-oriented trades and medium-sized businesses operating in sectors such as SHK (sanitär, heating, and climate control), electrical installation, facility management, and machinery installation. The software integrates office-based administration with mobile field operations into a unified system.

The platform's primary functionality centers on job management, time tracking, and mobile data capture. Users can create and manage quotes, work orders, invoices, and related documentation through a centralized office interface. Time recording occurs through a mobile app that captures work, travel, and break times using a start/stop mechanism, with recorded hours automatically flowing into time accounts for real-time office evaluation. Work times can be assigned to specific projects and subsequently used for billing purposes.

A distinctive feature of CRAFTBOXX is its offline-first mobile application available for iOS and Android devices. The app functions without internet connectivity, enabling technicians to document work in basements, remote locations, or areas with poor network coverage. Data synchronizes automatically when a connection becomes available, with intelligent conflict resolution handled at the record level. The mobile application supports comprehensive field operations including time stamping, performance documentation with photo attachments, digital signatures for site acceptance, material ordering, and task status visibility.

The software operates on full cloud infrastructure with servers located in Germany, requiring no local installation. The platform incorporates a low-code workflow framework that allows customization of forms and processes without extensive programming, enabling business users to adapt workflows independently of IT departments. A drag-and-drop editor supports the creation of complex forms tailored to specific operational needs.

Core administrative capabilities include centralized employee master data management, permission and role-based access controls, and absence management for recording sick leave and vacation time. The system handles recurring maintenance tasks common in service industries, such as automated reminders for heating system inspections and automatic generation of follow-up orders. Additional functions encompass digital work sheets, inventory management, and invoice generation.

CRAFTBOXX emphasizes a field service-first approach rather than positioning itself as a CRM extension. The platform supports integration with external systems through REST APIs and webhooks, facilitating connections to business management software. Reports and documentation can be exported in PDF and Excel formats. The architecture and feature set specifically address workflows typical of trade businesses and service providers operating across the German-speaking regions, with particular attention to processes involving on-site documentation, customer communication, and field team coordination.

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Website: craftboxx.de

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