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Multilingual Customer Support Software is a type of application designed to facilitate customer service interactions in multiple languages. This software helps businesses provide support to a diverse customer base by enabling communication in the preferred language of the customer. Customer service teams require translation support that can efficiently manage a high volume of service requests while ensuring quick turnaround times for service-level agreements. Multilingual customer support addresses this need by leveraging machine translation technology, delivering real-time and dependable translation capabilities. Some solutions may also include post-editing services to ensure the quality of translated content. What sets multilingual customer support apart from other localization tools—like computer-assisted translation and machine translation software—is its specific focus on aiding customer service teams. This software is designed to seamlessly integrate with customer service platforms, including help desk systems, live chat applications, feedback analytics tools, social customer service solutions, and CRM systems. Key Features of Multilingual Customer Support Software: * Language Support: Offers support in various languages, allowing agents to communicate effectively with customers from different regions. * Translation Tools: Often includes built-in translation features or integrates with third-party translation services to ensure accurate communication. * Automated Responses: Provides automated replies or chatbots that can handle common queries in multiple languages. * Ticket Management: Manages customer inquiries and support tickets in various languages, ensuring that no request is overlooked. * Reporting and Analytics: Tracks support metrics across different languages, helping businesses understand customer needs and improve service quality.
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Engati
engati.com
Engati is a chatbot and live chat platform that enables users to build and deploy intelligent bots across multiple channels without programming.
Molin AI
molin.ai
Molin AI is a platform that allows users to create AI chatbots for E-commerce websites without coding, providing customer support and enhancing buyer confidence.
Crowdin
crowdin.com
Crowdin is a localization software that helps teams translate and manage multilingual content across various applications and platforms.
Chaport
chaport.com
Chaport is a messaging platform that offers live chat, chatbots, and knowledge base features for businesses to engage with website visitors and improve customer service.
Unbabel
unbabel.com
Unbabel provides translation services to help businesses communicate across languages, integrating with customer support platforms for efficient multilingual support.
BLEND
getblend.com
BLEND is a localization app providing translation, voice-overs, and content creation services in over 120 languages for international businesses.
Language Weaver
rws.com
Language Weaver is a neural machine translation platform that automates language translation tasks for organizations, integrating AI with human oversight for accuracy.
MaestroQA
maestroqa.com
MaestroQA is a quality assurance management platform for support teams, providing tools for performance evaluation, process optimization, and reporting.
Lokalise
lokalise.com
Lokalise is an AI-powered translation management system that enables teams to translate digital content efficiently across multiple platforms.
PolyAI
poly.ai
PolyAI creates conversational assistants that engage customers in natural dialogue to resolve issues for businesses in various industries.
Askly
askly.me
Askly is a customer support platform that offers real-time translation to enhance communication, improve customer retention, and support SEO efforts.
TextUnited
textunited.com
TextUnited is an AI-based translation platform for companies, offering multilingual content management and tailored translation services.
Tiledesk
tiledesk.com
Tiledesk is an open-source AI tool for automating customer service through chatbots, supporting multi-channel communication and integrating with platforms like WhatsApp and Facebook.
InsertChat
insertchat.com
InsertChat is an AI-powered chat widget for websites that provides real-time customer support and engagement through customizable, multilingual interactions.
Raffle
raffle.ai
Raffle is a search app that enhances knowledge sharing and insights through AI-driven search solutions for websites, workplaces, and apps.
Lingpad
lingpad.com
Lingpad is an AI translation tool for customer service, providing fast translations in over 120 languages, document support, and help center localization.
Siena AI
siena.cx
Siena AI is an autonomous customer service platform that uses AI to manage customer interactions for brands in over 100 languages.
Palmate
palmate.ai
Palmate is an AI-driven app that automates routine tasks to improve productivity and streamline workflows for businesses and employees.
LetzChat
letzchat.com
LetzChat provides real-time translation for SMS, chat, and website content, supporting 104 languages for seamless multilingual communication.
FranklyAI
frankly.ai
FranklyAI integrates generative AI tools like ChatGPT into Microsoft Teams, offering training and custom solutions to enhance productivity and streamline workflows.
Liveforce
liveforce.ai
Liveforce is an AI-driven lead generation app that captures and qualifies leads, schedules appointments, and manages reputation for various industries.
Oscar Chat
oscarchat.ai
Oscar Chat enhances customer support and marketing by using AI chatbots and customizable tools to engage website visitors and convert them into leads.
ConnectPath
connectpath.cx
ConnectPath is an agent desktop tool for Amazon Connect call centers, allowing integration and activity reporting, designed for quick setup by system admins.
Mavenoid
mavenoid.com
Mavenoid is an intelligent support platform that offers troubleshooting and remote support for products, helping businesses enhance customer service and manage inquiries effectively.
Language I/O
languageio.com
Language I/O enables English-only support teams to interact with customers in over 100 languages through chat and email with real-time translations.
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