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Enterprise Feedback Management (EFM) Software is a comprehensive solution designed to collect, analyze, and manage feedback from various stakeholders, including customers, employees, and partners. This software enables organizations to gather insights that drive decision-making and improve overall performance. While EFM software shares some similarities with survey software and experience management tools, these three categories are distinct. Unlike survey products, EFM solutions are tailored for specific business use cases and include features such as Net Promoter Score (NPS) calculations and integrations with CRM systems. EFM tools also offer more comprehensive analysis capabilities, triggers, and post-feedback actions compared to standard survey software. Meanwhile, experience management products enhance the core functionalities of EFM by incorporating features that enable businesses to take closed-loop actions based on the feedback received. EFM software offers you: * Multi-Channel Feedback Collection: EFM software allows feedback to be gathered through various channels such as surveys, polls, interviews, and social media, ensuring a broad range of input. * Real-Time Analytics: The software provides tools for real-time data analysis, enabling organizations to quickly interpret feedback and identify trends or areas needing improvement. * Automated Reporting: Generate reports effortlessly to share insights with stakeholders, helping to inform strategy and operational changes. * Integration Capabilities: EFM solutions can integrate with other business systems (like CRM and ERP), creating a unified view of feedback and customer interactions. * Actionable Insights: The platform translates feedback into actionable recommendations, guiding businesses in enhancing customer satisfaction, employee engagement, and overall service quality. * User-Friendly Interface: Many EFM tools offer intuitive dashboards and user interfaces, making it easy for users to navigate and utilize the software effectively. By leveraging EFM software, organizations can foster a culture of continuous improvement, ensuring they stay responsive to the needs and expectations of their stakeholders.
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Hubspot
hubspot.com
HubSpot is a CRM platform that integrates marketing, sales, and customer service tools to help businesses manage relationships and streamline operations.
UserTesting
usertesting.com
UserTesting helps businesses gather user feedback on digital products through real-time testing, ensuring designs meet user needs and improving overall experience.
SAP
sap.com
The SAP app streamlines business operations by integrating functionalities for finance, HR, sales, and supply chain management to enhance efficiency and decision-making.
dscout
dscout.com
dscout is a remote research app for collecting user insights through video feedback from participants worldwide, aiding businesses in product and service improvement.
Userfeel
userfeel.com
Userfeel is a usability testing platform that provides video recordings of user interactions with digital products, supporting both moderated and unmoderated tests.
Canny
canny.io
Canny is a feedback management tool that helps businesses capture, organize, and analyze user feedback to inform product decisions and prioritize features.
UXtweak
uxtweak.com
UXtweak is a user research platform for usability testing and user behavior analysis across websites, apps, and prototypes, offering various testing tools and participant recruitment options.
Aha!
aha.io
Aha! is a product development software suite that helps teams manage product strategies, workflows, and collaboration with various integrated tools.
UserZoom
userzoom.com
UserZoom is a usability testing platform that helps teams gather and analyze user feedback for product optimization and design improvements.
ProProfs
proprofs.com
ProProfs offers SaaS tools for training, quizzes, surveys, CRM, and support to enhance employee learning and customer satisfaction.
Userlytics
userlytics.com
Userlytics is a user experience research platform for usability testing and user feedback collection via a global participant pool.
VWO
vwo.com
VWO is a web testing and conversion optimization platform that helps businesses enhance user experience through analytics and experimentation tools.
Maze
maze.co
Maze is a remote user research platform that enables designers and product managers to gather and analyze user insights effectively for product development.
Verint
verint.com
Verint provides a customer engagement platform that helps businesses improve customer interactions through analytics, feedback, and integration with other systems.
Heap
heap.io
Heap captures user interactions on websites and apps, providing insights for improving conversion, retention, and overall customer experience.
Kimoby
kimoby.com
Kimoby is a cloud-based platform for business messaging, appointment management, and SMS marketing to enhance team collaboration and customer engagement.
LiveAgent
liveagent.com
LiveAgent is a help desk and live chat software that streamlines customer support through various channels with features like ticketing, real-time chat, and analytics.
Alchemer
alchemer.com
Alchemer is a survey and feedback platform that allows businesses to collect, analyze, and act on customer and employee feedback efficiently.
Usersnap
usersnap.com
Usersnap enables product teams to gather user feedback, report bugs, and conduct user testing through visual feedback and integrations with project management tools.
Mouseflow
mouseflow.com
Mouseflow is a behavior analytics tool that enables users to analyze website visitor interactions through session recordings, heatmaps, funnels, and form analytics.
featureOS
featureos.app
featureOS aggregates user feedback from multiple sources, helping teams analyze insights, prioritize features, and create product roadmaps efficiently.
Crowd
crowdapp.io
Crowd provides teams with immediate user insights to support informed decisions in product development, design, and marketing.
Chatter Research
chatterresearch.com
Chatter Research app provides insights in a conversational format to enhance customer and employee engagement and improve experiences.
BugHerd
bugherd.com
BugHerd is a visual feedback and bug tracking tool for websites, helping teams collect feedback and manage project tasks efficiently.
Zeda.io
zeda.io
Zeda.io is a platform for product managers that analyzes customer feedback to identify problems, guide development, and measure the impact of product strategies.
RateMyService
ratemyservice.io
RateMyService integrates customer satisfaction surveys into email signatures to generate positive reviews and manage feedback internally.
OpenText
opentext.com
OpenText is an app for managing enterprise information, handling content and unstructured data for large organizations and agencies.
DeepTalk
deep-talk.ai
DeepTalk analyzes customer and employee feedback from various text sources, providing insights into sentiment and satisfaction metrics.
UserVoice
uservoice.com
UserVoice is a feedback management platform that helps businesses collect, prioritize, and act on customer suggestions for product improvements.
unitQ
unitq.com
unitQ provides AI-powered insights from user feedback to help businesses enhance their digital products and improve customer experiences.
Frill
frill.co
Frill is a tool for collecting and organizing customer feedback, creating product roadmaps, and announcing updates in one platform.
Feature Upvote
featureupvote.com
Feature Upvote is a platform for game developers to gather player feedback by allowing users to submit, discuss, and vote on features and ideas.
SurveyStance
surveystance.com
SurveyStance enables easy customer feedback collection through a feedback kiosk and email surveys, offering a centralized dashboard for data analysis.
Swell
swellcx.com
Swell collects feedback from patients and employees to improve online reputation, patient experience, and employee satisfaction.
Survicate
survicate.com
Survicate is survey software for collecting customer feedback across channels, measuring satisfaction, and analyzing insights to improve products and services.
Pay Compliment
paycompliment.com
Pay Compliment is a feedback platform allowing customers, peers, and managers to give direct feedback to enhance service and performance continuously.
Delighted
delighted.com
Delighted is a survey app that enables businesses to collect and analyze feedback from customers and employees to improve experiences and reduce churn.
Caplena
caplena.com
Caplena is an AI platform for analyzing open-ended feedback, integrating text data with quantitative variables to provide actionable insights for brands.
Great Recruiters
greatrecruiters.com
Great Recruiters is a platform for managing candidate experiences and recruiter reputations, offering tools for feedback, applicant tracking, and relationship management.
Instabug
instabug.com
Instabug offers bug reporting, crash monitoring, in-app feedback, and analytics for mobile apps, assisting developers in enhancing app quality and user experience.
Lyssna
lyssna.com
Lyssna is a remote user research platform that enables companies to conduct tests, surveys, and interviews to understand their audience and improve user experiences.
Marquiz.io
marquiz.io
Marquiz.io is an online platform for creating and managing quizzes and surveys to engage audiences and collect feedback for businesses.
WEVO
wevo.ai
WEVO is a UX research platform that provides quick insights to improve website conversion and user experience using AI for testing and feedback analysis.
Clinked
clinked.com
Clinked is a cloud-based collaboration tool for secure file sharing, task management, and client communication with customizable portals.
Crewhu
crewhu.com
Crewhu is a platform for MSPs that tracks customer feedback, employee recognition, and gamification to enhance engagement and productivity.
Helpfull
helpfull.com
Helpfull is a platform for real-time feedback through surveys, allowing users to gather instant opinions from a large demographic pool on various design and product elements.
Outgrow
outgrow.co
Outgrow helps businesses create interactive content like quizzes and calculators, facilitating lead engagement and qualification without needing technical skills.
Upvoty
upvoty.com
Upvoty is a feedback management tool that allows users to submit and upvote feature requests, helping businesses prioritize product development based on customer input.
Macorva
macorva.com
Macorva is an AI-powered platform for performance management, feedback, and customer satisfaction, simplifying data analysis and improving employee and customer experiences.
Playvox
playvox.com
Playvox is a performance optimization tool for customer service agents, enhancing quality management and workforce engagement in contact centers through analytics and integration.
AnyRoad
anyroad.com
AnyRoad is an experiential marketing platform that helps brands manage events and gain insights to enhance consumer loyalty and business growth.
ClearFlask
clearflask.com
ClearFlask is an open-source tool for managing product feedback, organizing ideas, tracking roadmaps, and sharing announcements.
Mpulse
mpulse.net.in
MPULSE is a customer feedback solution that captures real-time satisfaction data via IoT devices and provides insights through a web and mobile dashboard.
Tellwut
tellwut.com
Tellwut is a survey app where users share opinions to earn rewards through surveys, polls, and community engagement, available in the USA and Canada.
Real Time Feedback
realtimefeedback.com
The Real Time Feedback app enables real-time feedback collection from customers via QR codes and NFC tags, allowing businesses to address concerns instantly and improve service.
Customer Radar
customerradar.com
Customer Radar helps businesses manage their online reputation by capturing feedback, analyzing customer interactions, and improving service quality.
Qatalyst
entropik.io
Qatalyst aids user research by providing feedback on user navigation, engagement, and interests through analytics tools, enhancing decision-making for user experience.
Convas
convas.io
Convas helps SaaS and startups collect and prioritize customer feedback to improve products and enhance customer satisfaction.
Remesh
remesh.ai
Remesh is a research platform that enables real-time conversations with audiences, using AI to analyze their feedback and provide insights for decision-making.
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