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Conversational Support Software is a digital tool designed to facilitate real-time communication between businesses and their customers through various messaging channels. This software enables organizations to provide efficient and personalized support by leveraging chatbots, live chat, and messaging apps. Conversational support software differs from traditional help desk software in that it does not categorize service interactions separately from other customer inquiries. It serves to assist both potential customers who have not yet completed a purchase and existing customers with questions about their purchased products and services. Consequently, some conversational support solutions incorporate features typical of conversational marketing software. By employing intelligent routing, these platforms can effectively coordinate data from previous conversations, metadata, sentiment analysis, and customer information from existing CRM and e-commerce systems. Additionally, integrations with social media and AI enable businesses to proactively reach out to customers based on their behaviors or specific triggers. Key Features: * Live Chat Functionality: Allows customer service agents to engage with customers instantly, answering questions and resolving issues in real time. * Chatbots: Automated bots can handle common inquiries and provide instant responses, freeing up human agents for more complex issues. * Multi-Channel Support: Supports communication across various platforms, including websites, mobile apps, social media, and messaging apps like WhatsApp and Facebook Messenger. * Conversation History: Keeps track of past interactions, enabling agents to provide personalized support based on previous conversations. * Integration Capabilities: Often integrates with CRM systems, ticketing software, and other tools to streamline workflows and enhance customer insights. Benefits: * Improved Customer Experience: Provides quick responses and personalized interactions, enhancing customer satisfaction. * Increased Efficiency: Automates routine inquiries, allowing support teams to focus on more complex issues, thereby improving overall efficiency. * 24/7 Availability: With chatbots, businesses can offer support around the clock, even outside of regular business hours. * Data Collection and Insights: Gathers valuable data from customer interactions, helping organizations analyze trends and improve their services.
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Hubspot
hubspot.com
HubSpot is a CRM platform that integrates marketing, sales, and customer service tools to help businesses manage relationships and streamline operations.
Salesforce
salesforce.com
Salesforce is a cloud-based CRM platform that helps businesses manage sales, marketing, customer service, and analytics, with customizable tools and automation features.
Podium
podium.com
Podium is a customer communication platform that improves interactions through messaging, review management, payments, and analytics for businesses.
Intercom
intercom.com
Intercom is a customer messaging platform that enhances communication through automation and support tools for improved customer engagement and service.
Zendesk
zendesk.com
Zendesk is a customer service platform that consolidates support across channels, automates workflows, and enhances agent productivity with AI tools and extensive integrations.
Freshdesk
freshdesk.com
Freshdesk is a customer support platform that centralizes inquiries from multiple channels into a unified ticketing system, enhancing support efficiency and collaboration.
Respond.io
respond.io
Respond.io is a platform that streamlines business communication by integrating chat and voice channels, facilitating lead management and customer interactions.
Voiceflow
voiceflow.com
Voiceflow is a platform for building and deploying AI-driven conversational agents like chatbots and voice assistants, facilitating collaboration and integration across various channels.
RingCentral
ringcentral.com
RingCentral is an omnichannel customer engagement app with voice, digital channels, AI options, and integrated workforce management and analytics.
Chatwoot
chatwoot.com
Chatwoot is an open-source customer support platform that enables businesses to manage customer interactions across various channels from a single interface.
Help Scout
helpscout.com
Help Scout is an email-based customer support software that helps teams manage communications, automate tasks, and provide personalized assistance.
Tidio
tidio.com
Tidio is a customer service software that provides live chat, chatbots, and AI support to help businesses improve customer support and engagement on websites.
ZoomInfo
zoominfo.com
ZoomInfo is a B2B platform providing accurate data and insights for sales and marketing teams to improve customer acquisition and engagement.
ServiceNow
servicenow.com
ServiceNow is a cloud-based platform that streamlines service management across various industries, enhancing workflows in IT, customer service, and HR.
Freshchat
freshchat.com
Freshchat is a customer engagement tool that enables businesses to communicate with customers via chat, email, and social media, offering AI chatbots and conversation history.
Textline
textline.com
Textline is a secure business SMS platform that facilitates two-way communication, enabling better relationships and streamlined customer service for teams.
Helpwise
helpwise.io
Helpwise is a customer support platform that integrates multiple communication channels to facilitate team collaboration and manage customer inquiries efficiently.
BirdEye
birdeye.com
BirdEye helps businesses manage their online reputation, customer interactions, and social media presence through review management, messaging, and listing tools.
Heymarket
heymarket.com
Heymarket is a business text messaging app that enables secure, efficient communication with customers and employees across multiple messaging platforms.
Signals
getsignals.ai
Signals is a lead generation platform that identifies website visitors and their behaviors to help engage potential buyers without form submissions.
SAP
sap.com
The SAP app streamlines business operations by integrating functionalities for finance, HR, sales, and supply chain management to enhance efficiency and decision-making.
Chative
chative.io
Chative.IO is an omni-channel messaging platform that combines live chat and AI-driven chatbots for efficient customer support and direct sales via social channels.
Emplifi
emplifi.io
Emplifi is a unified customer experience platform that integrates marketing, care, and commerce for effective customer engagement across multiple channels.
TeamSupport
teamsupport.com
TeamSupport is a customer service software that manages post-sale support, ticketing, and communication to improve customer satisfaction and streamline operations.
Front
front.com
Front is a customer service platform that centralizes communication, facilitates team collaboration, and uses AI for automation and analytics.
Userlike
userlike.com
Userlike is a customer messaging and support automation app that centralizes messages from various channels, enabling efficient customer service management.
HelpCrunch
helpcrunch.com
HelpCrunch is a customer communication platform offering live chat, chatbots, CRM, email marketing, and analytics to enhance support, sales, and engagement.
SleekFlow
sleekflow.io
SleekFlow is an omnichannel conversation platform that enhances customer engagement through AI, automating interactions across messaging channels like WhatsApp and Instagram.
Verint
verint.com
Verint provides a customer engagement platform that helps businesses improve customer interactions through analytics, feedback, and integration with other systems.
Drift
drift.com
Drift is a customer communication platform offering live chat and chatbots to improve engagement and support for businesses, enhancing sales and marketing efforts.
Gladly
gladly.com
Gladly is a customer service platform that centralizes interactions across channels, enabling personalized support and improving customer satisfaction.
Pylon
usepylon.com
Pylon is a customer operations platform that helps businesses manage customer interactions across multiple channels and track issues effectively.
Trengo
trengo.com
Trengo is a customer engagement platform that centralizes communications from multiple channels, automates responses, and enhances team collaboration.
Gupshup
gupshup.io
Gupshup is an AI-powered platform for creating and managing chatbots, automating customer engagement across multiple channels to enhance interactions and support.
Capacity
capacity.com
Capacity is a support automation platform that uses AI to manage customer requests across various channels, helping teams streamline their support processes.
Kustomer
kustomer.com
Kustomer is a customer service CRM that automates interactions across channels, streamlining support and enhancing customer experiences.
Watermelon
watermelon.ai
Watermelon is a user-friendly AI chatbot platform that automates customer service interactions without coding, integrating various channels for streamlined communication.
CM.com
cm.com
CM.com is a communication platform that enables businesses to engage customers through various messaging channels and streamline interactions with integrated payment solutions.
Dixa
dixa.com
Dixa is a customer service platform that centralizes communication across channels, enabling personalized support and efficient team collaboration for improved customer experiences.
Acquire
acquire.io
Acquire provides digital tools for enterprise teams to enhance customer experiences through secure cobrowsing, AI chatbots, live chat, and video calls.
11Sight
11sight.com
11Sight is a customer engagement platform for inbound video calls, allowing businesses to connect with customers instantly and manage leads effectively.
Threado AI
threado.com
Threado AI is an AI assistant that streamlines knowledge access for teams and integrates with Slack, MS Teams, or Chrome.
Gleen AI
gleen.ai
Gleen AI is a generative AI tool that helps customer success teams automate workflows, create chatbots, and improve productivity and efficiency.
iAdvize
iadvize.com
iAdvize is a conversational platform for e-commerce, enabling brands to engage customers through messaging and real-time support across multiple channels.
Huggy
huggy.io
Huggy is an app that automates services, centralizes user interactions, and enables chatbot creation for efficient task management and communication.
Kore.AI
kore.ai
Kore.ai provides a no-code conversational AI platform for businesses to create and manage virtual assistants and chatbots, enhancing customer engagement across multiple channels.
LivePerson
liveperson.com
LivePerson is a conversational AI platform that enables businesses to engage with customers across various channels, enhancing support and interaction efficiency.
Rasa
rasa.com
Rasa helps developers create conversational AI applications like chatbots and voice assistants, focusing on natural language understanding and multi-channel deployment.
LimeChat
limechat.ai
LimeChat enables e-commerce brands to sell, support, and market via WhatsApp, utilizing AI tools and chatbots to enhance customer engagement and retention.
CX Genie
cxgenie.ai
CX Genie is an AI-powered customer support platform that automates tasks, offers multilingual support, and integrates with popular platforms for enhanced efficiency.
InsertChat
insertchat.com
InsertChat is an AI-powered chat widget for websites that provides real-time customer support and engagement through customizable, multilingual interactions.
Skit.ai
skit.ai
Skit.ai automates collection conversations for agencies and creditors using AI across voice, text, email, and chat in English and Spanish, enhancing recovery processes.
Zowie
getzowie.com
Zowie is an AI chatbot that automates customer service, improves response times, and integrates with various platforms to enhance online sales and support efficiency.
HappyFox
happyfox.com
HappyFox is a help desk software that manages customer support requests across multiple channels, offering tools for ticketing, automation, and self-service.
Quiq
quiq.com
Quiq is a messaging platform for enterprises, allowing customers to text companies via SMS and chat apps, while enabling agents to manage conversations efficiently.
NewOaks AI
newoaks.ai
NewOaks AI is a chatbot platform that allows SMBs to handle customer queries and appointment scheduling via SMS, enhancing communication and lead management.
Chat Board
chatboardapp.com
Chat Board is a web app that automates customer communication using AI chatbots and integrates with major platforms like OpenAI and Google.
WIZ.AI
wiz.ai
WIZ.AI offers AI-driven solutions for customer interactions, including hyper-localized and personalized Talkbots that function across multiple communication channels.
Thena
thena.ai
Thena is a ticketing platform for B2B customer support that enables real-time messaging and AI assistance for brands to improve customer interactions.
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