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Top Conversational Support Software

Conversational Support Software is a digital tool designed to facilitate real-time communication between businesses and their customers through various messaging channels. This software enables organizations to provide efficient and personalized support by leveraging chatbots, live chat, and messaging apps. Conversational support software differs from traditional help desk software in that it does not categorize service interactions separately from other customer inquiries. It serves to assist both potential customers who have not yet completed a purchase and existing customers with questions about their purchased products and services. Consequently, some conversational support solutions incorporate features typical of conversational marketing software. By employing intelligent routing, these platforms can effectively coordinate data from previous conversations, metadata, sentiment analysis, and customer information from existing CRM and e-commerce systems. Additionally, integrations with social media and AI enable businesses to proactively reach out to customers based on their behaviors or specific triggers. Key Features: * Live Chat Functionality: Allows customer service agents to engage with customers instantly, answering questions and resolving issues in real time. * Chatbots: Automated bots can handle common inquiries and provide instant responses, freeing up human agents for more complex issues. * Multi-Channel Support: Supports communication across various platforms, including websites, mobile apps, social media, and messaging apps like WhatsApp and Facebook Messenger. * Conversation History: Keeps track of past interactions, enabling agents to provide personalized support based on previous conversations. * Integration Capabilities: Often integrates with CRM systems, ticketing software, and other tools to streamline workflows and enhance customer insights. Benefits: * Improved Customer Experience: Provides quick responses and personalized interactions, enhancing customer satisfaction. * Increased Efficiency: Automates routine inquiries, allowing support teams to focus on more complex issues, thereby improving overall efficiency. * 24/7 Availability: With chatbots, businesses can offer support around the clock, even outside of regular business hours. * Data Collection and Insights: Gathers valuable data from customer interactions, helping organizations analyze trends and improve their services.

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Hubspot

Hubspot

hubspot.com

HubSpot is a CRM platform that integrates marketing, sales, and customer service tools to help businesses manage relationships and streamline operations.

Salesforce

Salesforce

salesforce.com

Salesforce is a cloud-based CRM platform that helps businesses manage sales, marketing, customer service, and analytics, with customizable tools and automation features.

Intercom

Intercom

intercom.com

Intercom is a customer messaging platform that enhances communication through automation and support tools for improved customer engagement and service.

Podium

Podium

podium.com

Podium is a customer communication platform that improves interactions through messaging, review management, payments, and analytics for businesses.

Zendesk

Zendesk

zendesk.com

Zendesk is a customer service platform that consolidates support across channels, automates workflows, and enhances agent productivity with AI tools and extensive integrations.

Freshdesk

Freshdesk

freshdesk.com

Freshdesk is a customer support platform that centralizes inquiries from multiple channels into a unified ticketing system, enhancing support efficiency and collaboration.

Respond.io

Respond.io

respond.io

Respond.io is a platform that streamlines business communication by integrating chat and voice channels, facilitating lead management and customer interactions.

RingCentral

RingCentral

ringcentral.com

RingCentral is an omnichannel customer engagement app with voice, digital channels, AI options, and integrated workforce management and analytics.

Chatwoot

Chatwoot

chatwoot.com

Chatwoot is an open-source customer support platform that enables businesses to manage customer interactions across various channels from a single interface.

Voiceflow

Voiceflow

voiceflow.com

Voiceflow is a platform for building and deploying AI-driven conversational agents like chatbots and voice assistants, facilitating collaboration and integration across various channels.

Help Scout

Help Scout

helpscout.com

Help Scout is an email-based customer support software that helps teams manage communications, automate tasks, and provide personalized assistance.

Tidio

Tidio

tidio.com

Tidio is a customer service software that provides live chat, chatbots, and AI support to help businesses improve customer support and engagement on websites.

ZoomInfo

ZoomInfo

zoominfo.com

ZoomInfo is a B2B platform providing accurate data and insights for sales and marketing teams to improve customer acquisition and engagement.

ServiceNow

ServiceNow

servicenow.com

ServiceNow is a cloud-based platform that streamlines service management across various industries, enhancing workflows in IT, customer service, and HR.

Freshchat

Freshchat

freshchat.com

Freshchat is a customer engagement tool that enables businesses to communicate with customers via chat, email, and social media, offering AI chatbots and conversation history.

Textline

Textline

textline.com

Textline is a secure business SMS platform that facilitates two-way communication, enabling better relationships and streamlined customer service for teams.

Heymarket

Heymarket

heymarket.com

Heymarket is a business text messaging app that enables secure, efficient communication with customers and employees across multiple messaging platforms.

BirdEye

BirdEye

birdeye.com

BirdEye helps businesses manage their online reputation, customer interactions, and social media presence through review management, messaging, and listing tools.

Signals

Signals

getsignals.ai

Signals is a lead generation platform that identifies website visitors and their behaviors to help engage potential buyers without form submissions.

Helpwise

Helpwise

helpwise.io

Helpwise is a customer support platform that integrates multiple communication channels to facilitate team collaboration and manage customer inquiries efficiently.

Chative

Chative

chative.io

Chative.IO is an omni-channel messaging platform that combines live chat and AI-driven chatbots for efficient customer support and direct sales via social channels.

SAP

SAP

sap.com

The SAP app streamlines business operations by integrating functionalities for finance, HR, sales, and supply chain management to enhance efficiency and decision-making.

Emplifi

Emplifi

emplifi.io

Emplifi is a unified customer experience platform that integrates marketing, care, and commerce for effective customer engagement across multiple channels.

TeamSupport

TeamSupport

teamsupport.com

TeamSupport is a customer service software that manages post-sale support, ticketing, and communication to improve customer satisfaction and streamline operations.

Front

Front

front.com

Front is a customer service platform that centralizes communication, facilitates team collaboration, and uses AI for automation and analytics.

HelpCrunch

HelpCrunch

helpcrunch.com

HelpCrunch is a customer communication platform offering live chat, chatbots, CRM, email marketing, and analytics to enhance support, sales, and engagement.

Userlike

Userlike

userlike.com

Userlike is a customer messaging and support automation app that centralizes messages from various channels, enabling efficient customer service management.

SleekFlow

SleekFlow

sleekflow.io

SleekFlow is an omnichannel conversation platform that enhances customer engagement through AI, automating interactions across messaging channels like WhatsApp and Instagram.

Gladly

Gladly

gladly.com

Gladly is a customer service platform that centralizes interactions across channels, enabling personalized support and improving customer satisfaction.

Drift

Drift

drift.com

Drift is a customer communication platform offering live chat and chatbots to improve engagement and support for businesses, enhancing sales and marketing efforts.

Verint

Verint

verint.com

Verint provides a customer engagement platform that helps businesses improve customer interactions through analytics, feedback, and integration with other systems.

Pylon

Pylon

usepylon.com

Pylon is a customer operations platform that helps businesses manage customer interactions across multiple channels and track issues effectively.

Trengo

Trengo

trengo.com

Trengo is a customer engagement platform that centralizes communications from multiple channels, automates responses, and enhances team collaboration.

Kustomer

Kustomer

kustomer.com

Kustomer is a customer service CRM that automates interactions across channels, streamlining support and enhancing customer experiences.

Capacity

Capacity

capacity.com

Capacity is a support automation platform that uses AI to manage customer requests across various channels, helping teams streamline their support processes.

Watermelon

Watermelon

watermelon.ai

Watermelon is a user-friendly AI chatbot platform that automates customer service interactions without coding, integrating various channels for streamlined communication.

CM.com

CM.com

cm.com

CM.com is a communication platform that enables businesses to engage customers through various messaging channels and streamline interactions with integrated payment solutions.

Gupshup

Gupshup

gupshup.io

Gupshup is an AI-powered platform for creating and managing chatbots, automating customer engagement across multiple channels to enhance interactions and support.

Dixa

Dixa

dixa.com

Dixa is a customer service platform that centralizes communication across channels, enabling personalized support and efficient team collaboration for improved customer experiences.

Acquire

Acquire

acquire.io

Acquire provides digital tools for enterprise teams to enhance customer experiences through secure cobrowsing, AI chatbots, live chat, and video calls.

Gleen AI

Gleen AI

gleen.ai

Gleen AI is a generative AI tool that helps customer success teams automate workflows, create chatbots, and improve productivity and efficiency.

Threado AI

Threado AI

threado.com

Threado AI is an AI assistant that streamlines knowledge access for teams and integrates with Slack, MS Teams, or Chrome.

iAdvize

iAdvize

iadvize.com

iAdvize is a conversational platform for e-commerce, enabling brands to engage customers through messaging and real-time support across multiple channels.

11Sight

11Sight

11sight.com

11Sight is a customer engagement platform for inbound video calls, allowing businesses to connect with customers instantly and manage leads effectively.

Kore.AI

Kore.AI

kore.ai

Kore.ai provides a no-code conversational AI platform for businesses to create and manage virtual assistants and chatbots, enhancing customer engagement across multiple channels.

Huggy

Huggy

huggy.io

Huggy is an app that automates services, centralizes user interactions, and enables chatbot creation for efficient task management and communication.

Rasa

Rasa

rasa.com

Rasa helps developers create conversational AI applications like chatbots and voice assistants, focusing on natural language understanding and multi-channel deployment.

CX Genie

CX Genie

cxgenie.ai

CX Genie is an AI-powered customer support platform that automates tasks, offers multilingual support, and integrates with popular platforms for enhanced efficiency.

InsertChat

InsertChat

insertchat.com

InsertChat is an AI-powered chat widget for websites that provides real-time customer support and engagement through customizable, multilingual interactions.

Skit.ai

Skit.ai

skit.ai

Skit.ai automates collection conversations for agencies and creditors using AI across voice, text, email, and chat in English and Spanish, enhancing recovery processes.

LimeChat

LimeChat

limechat.ai

LimeChat enables e-commerce brands to sell, support, and market via WhatsApp, utilizing AI tools and chatbots to enhance customer engagement and retention.

Zowie

Zowie

getzowie.com

Zowie is an AI chatbot that automates customer service, improves response times, and integrates with various platforms to enhance online sales and support efficiency.

HappyFox

HappyFox

happyfox.com

HappyFox is a help desk software that manages customer support requests across multiple channels, offering tools for ticketing, automation, and self-service.

LivePerson

LivePerson

liveperson.com

LivePerson is a conversational AI platform that enables businesses to engage with customers across various channels, enhancing support and interaction efficiency.

Quiq

Quiq

quiq.com

Quiq is a messaging platform for enterprises, allowing customers to text companies via SMS and chat apps, while enabling agents to manage conversations efficiently.

NewOaks AI

NewOaks AI

newoaks.ai

NewOaks AI is a chatbot platform that allows SMBs to handle customer queries and appointment scheduling via SMS, enhancing communication and lead management.

WIZ.AI

WIZ.AI

wiz.ai

WIZ.AI offers AI-driven solutions for customer interactions, including hyper-localized and personalized Talkbots that function across multiple communication channels.

Thena

Thena

thena.ai

Thena is a ticketing platform for B2B customer support that enables real-time messaging and AI assistance for brands to improve customer interactions.

Desku

Desku

desku.io

Desku is an AI-driven customer support platform for E-commerce and SaaS, offering tools like chatbots, live chat, and knowledge bases to streamline customer interactions.

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