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Website: servicepilot.com
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ServicePilot is a comprehensive monitoring solution designed to optimize the performance and reliability of IT services and infrastructure. It provides detailed insights into network and application performance, enabling organizations to identify and resolve issues before they impact users. The platform supports a multi-vendor approach, allowing it to monitor a wide range of technologies, including Cisco VoIP and UC systems, ensuring seamless collaboration and communication.
Key features of ServicePilot include synthetic monitoring, network observability, and application flow observability. It offers in-depth analysis of Cisco infrastructure, including Call Managers, Gateways, and Unity systems, providing quality metrics such as MOS, jitter, and latency. This helps maintain optimal voice quality and ensures efficient collaboration through video conferencing and telepresence solutions. Additionally, ServicePilot supports real-time monitoring of SIP trunk loads and capacity planning, which aids in optimizing resource usage and maintaining high-quality communication.
The platform also offers flow visualization to quickly identify points of congestion or network failure, along with proactive alerts to anticipate problems before they affect service quality. By correlating service degradations with infrastructure data, ServicePilot provides a comprehensive view of telephony performance, enabling IT teams to resolve incidents efficiently and minimize business impact. It is available as both a SaaS and on-premise solution, offering flexibility in deployment and management.
This description was generated by AI (artificial intelligence). AI can make mistakes. Check important info.
Website: servicepilot.com
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