Jivo

Jivo is a multifunctional business messenger designed to facilitate real-time communication between companies and their customers across multiple channels. It enables interaction via live chat, email, phone calls, and popular messaging platforms such as Facebook Messenger, Instagram, Viber, and WhatsApp, all accessible from a unified interface.

Key features include a customizable chat widget available in multiple languages, chat history tracking, voice messaging, file and screen sharing, video calls, and the ability to handle multiple chat agents with efficient chat routing. The app incorporates smart visitor monitoring tools that allow users to track visitor behavior on websites and engage with them using pre-chat or in-chat information collection and proactive chat triggers. Built-in CRM capabilities support managing customer relationships within the platform, and detailed analytics provide insights into chat performance. Jivo also offers mobile app access for managing chats on the go, contributing to seamless customer support and communication management.

Designed to integrate with various social media channels and support multiple simultaneous chats and websites, Jivo aims to centralize and streamline business communication to enhance customer engagement and service efficiency without overly complex setup processes. Its features are tailored to support customer service teams in managing inquiries effectively while maintaining clear and organized communication across diverse platforms.

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Website: jivo.ru

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