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Remote support software allows technicians to access and troubleshoot computers and devices from a distance, providing assistance to users without the need for physical presence. This technology is essential for IT support, customer service, and remote work environments. Remote support software should not be mistaken for remote desktop software, even though both enable access from a remote location over the internet or an intranet. The key distinction lies in the enhanced functionality provided by remote support solutions. While remote support software can function as a standalone application, most solutions are designed to integrate with IT management or remote monitoring and management (RMM) systems. IT professionals incorporate remote support software into their technology stack to improve their ability to assist clients effectively.
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TeamViewer Web
teamviewer.com
TeamViewer Web is a remote access tool that enables users to connect to computers, share files, and communicate in real-time via the web, with secure functionality.
Atera
atera.com
Atera is an IT management platform that offers remote monitoring, ticketing, and automation tools for MSPs and IT teams to manage operations efficiently.
Zoho Assist
zoho.com
Zoho Assist is remote access software that enables IT support with features like unattended access, file transfer, and cross-platform compatibility.
Getscreen.me
getscreen.me
Getscreen.me is a cloud-based remote access software for connecting to various devices via a web browser, supporting file transfer and session recording.
Helpwise
helpwise.io
Helpwise is a customer support platform that integrates multiple communication channels to facilitate team collaboration and manage customer inquiries efficiently.
Splashtop
splashtop.com
Splashtop is remote desktop software that allows users to access and support computers from various devices, providing tools for IT management and endpoint security.
JumpCloud
jumpcloud.com
JumpCloud is a cloud-based identity management platform that securely manages user identities, devices, and access across various resources.
Datto
datto.com
Datto offers cloud-based IT solutions for MSPs, providing backup, disaster recovery, remote monitoring, and management to protect data and enhance operations.
Atlassian
atlassian.com
Atlassian offers collaboration and productivity tools like Jira and Confluence, enabling teams to manage projects and share information efficiently.
Syncro
syncromsp.com
Syncro is a unified platform for managed service providers, offering RMM, PSA, invoicing, remote access, and automation tools to streamline IT management.
ScreenConnect
screenconnect.com
ConnectWise ScreenConnect is a remote desktop software that allows users to access and control devices for support and management through a secure, customizable platform.
RealVNC
realvnc.com
RealVNC provides secure remote access software for managing and controlling devices from anywhere, suitable for various platforms.
SolarWinds
solarwinds.com
The SolarWinds Help Desk Essentials Pack integrates ticketing and remote support tools for IT management, enabling centralized incident handling and remote access.
Pulseway
pulseway.com
Pulseway enables remote monitoring and management of IT systems via mobile devices, allowing IT professionals to address issues and maintain systems efficiently.
NinjaOne
ninjaone.com
NinjaOne is an automated endpoint management platform for IT teams, offering monitoring, security, and remote management for devices and systems.
Surfly
surfly.com
Surfly enables co-browsing and collaboration in real-time, allowing users to navigate websites together without downloads, enhancing remote communication for support and training.
Electric
electric.ai
Electric is an IT management platform for SMBs that offers device management, employee onboarding, IT support, and hardware procurement.
Viewabo
viewabo.com
Viewabo lets support agents access customers' phone cameras via a link, enabling better diagnosis and issue resolution without app installation.
Devolutions
devolutions.com
Devolutions provides tools for password management, remote access, and credential management, helping IT professionals secure and manage sensitive systems and information.
KaseyaOne
kaseya.com
Kaseya VSA is an IT management platform that automates and streamlines IT processes, including monitoring, security, and patch management across devices.
XMReality
xmreality.com
XMReality is an augmented reality app that provides remote assistance and training, allowing users to collaborate and receive real-time visual guidance on tasks.
EasyVista
easyvista.com
EasyVista is an IT service management platform that helps organizations manage IT services and assets efficiently, ensuring compliance and supporting remote operations.
Barracuda
barracuda.com
Barracuda is a cybersecurity app that protects organizations from email threats, data breaches, and network vulnerabilities through integrated security solutions.
ZenAdmin
zenadmin.ai
ZenAdmin streamlines IT operations by automating administrative tasks, allowing users to manage devices, apps, and workflows efficiently on a single platform.
RemoteHQ
remotehq.com
RemoteHQ is a platform for remote collaboration, enabling users to hold meetings, share screens, and provide support through secure remote sessions.
RemotePC
remotedesktop.com
RemotePC is a remote access software that allows users to securely connect to and control computers from any device, supporting various platforms.
Help Lightning
helplightning.com
Help Lightning is a remote assistance app that combines video conferencing and augmented reality for real-time collaboration and support in various industries.
Fullview
fullview.io
Fullview is a co-browsing app that enhances customer support by allowing real-time screen sharing and troubleshooting without downloads, integrating with major support tools.
Action1
action1.com
Action1 is an IT management platform that automates patch management and vulnerability remediation for endpoints, optimizing software updates and enhancing security.
Addigy
addigy.com
Addigy is a cloud-based platform for managing Apple devices, offering features like zero-touch setup, app management, security configurations, and remote access.
Digi
digi.com
Digi app provides connectivity solutions for M2M and IoT applications, enabling reliable communication and management of connected devices and infrastructure.
Remotly
remotly.com
Remotly is a secure remote desktop software allowing users to access and control computers for remote work and support across multiple devices.
inefi Spotlight
inefi.com
inefi Spotlight is a Unified Endpoint Management app that manages and secures devices and peripherals for smooth business operations.
Rayda
rayda.co
Rayda simplifies IT asset management for remote teams in emerging markets, offering quick device procurement, compliance support, and efficient equipment retrieval.
Zoho Directory
zoho.com
Zoho Directory manages digital identities, providing features like SSO, MFA, and user access control for streamlined enterprise identity management.
coview
coview.com
Coview enables web screen sharing, recording, remote debugging, and health checks for support teams, facilitating real-time assistance for users facing issues.
RemoteCall
remotecall.com
RemoteCall is a cloud-based solution for remote support, allowing IT professionals to assist clients on PCs, mobile devices, and via camera.
TechSee
techsee.me
TechSee provides remote visual assistance using Computer Vision AI and Augmented Reality, enhancing customer service and support across various industries.
N-able Take Control
n-able.com
N-able Take Control is a remote access tool for IT professionals, enabling efficient support and management of devices across multiple platforms.
SureMDM
42gears.com
SureMDM is a mobile device management app that secures and manages devices across multiple platforms, offering features like remote management, tracking, and geofencing.
AirDroid Business
airdroid.com
AirDroid Business is a UEM and MDM solution for managing Android and Windows devices, offering device enrollment, security, app management, and remote operations.
ScreenMeet
screenmeet.com
ScreenMeet is a remote support platform designed to improve IT efficiency, bolster security, and support business continuity.
LogMeIn Resolve
logmein.com
LogMeIn Resolve is an endpoint management app that helps IT teams automate tasks, provide remote support, and gain insights for efficient IT operations.
LogMeIn Rescue
logmeinrescue.com
LogMeIn Rescue provides remote support for IT teams and customer agents, facilitating secure and efficient problem resolution across various devices and languages.
BeyondTrust
beyondtrust.com
BeyondTrust is a cybersecurity platform that secures privileged access, manages credentials, and detects threats across various IT environments.
tele-LOOK
tele-look.com
tele-LOOK is a web-based platform offering live video support for technical services catering to various industries like machinery, medical aids, and home appliances.
SightCall
sightcall.com
SightCall enables real-time video assistance for service interactions, allowing remote agents to visually guide customers in solving problems efficiently.
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