Zendesk

zendesk.com

Zendesk is a customer service platform that consolidates support across channels, automates workflows, and enhances agent productivity with AI tools and extensive integrations.

Twilio

twilio.com

Twilio is a cloud communications platform that enables voice, messaging, and video integration into applications, offering scalable APIs for customizable solutions.

Genesys Cloud

genesys.com

Genesys Cloud CX is a cloud-based contact center platform for managing customer interactions across various channels, enhancing service efficiency and engagement.

Observe.AI

observe.ai

Observe.AI analyzes customer conversations in contact centers to enhance service quality and agent performance through insights and automated quality assurance.

LumenVox

lumenvox.com

LumenVox provides AI-driven speech recognition and voice authentication technology for businesses, enabling improved customer interactions and automated voice tasks.

Tenfold

tenfold.com

Tenfold is a SaaS CTI solution that integrates telephony with CRM, automating call logging and improving customer service workflows for support agents.

Cobrowse

cobrowse.io

Cobrowse enables real-time co-browsing for customer support, allowing agents to assist users on web and mobile apps, enhancing engagement and satisfaction.

PCIPal

pcipal.com

PCI Pal offers secure payment solutions for organizations, enabling Cardholder Not Present payments without PCI DSS compliance risks. It supports multiple communication channels.

Omni Intelligence

omniintelligence.online

Omni Intelligence is a cloud-based contact center platform offering tools for speech analytics, voice biometrics, IVR mapping, performance testing, and voice quality monitoring.

Feebak

feebak.com

Feebak is a survey tool for Genesys Cloud that enables businesses to gather and analyze customer feedback through customizable surveys and various channels.

ContactEngine

contactengine.com

ContactEngine is a conversational AI app that automates proactive customer communications for large corporations across various industries.

Brightmetrics

brightmetrics.com

Brightmetrics analyzes customer communication data from phone systems and contact centers, providing insights into call metrics and agent performance for better decision-making.

Lightico

lightico.com

Lightico is a digital platform that streamlines document collection, eSignatures, ID verification, and forms to improve customer interactions in lending and servicing.

VoiceBase

voicebase.com

VoiceBase analyzes voice and text interactions for enterprises, providing insights to improve customer service and operational efficiency through speech analytics.

Ipiphany

ipiphany.ai

Ipiphany automates the discovery of business insights, offering tools for validation, explanation, measurement, and reporting.

TrueEngage

trueengage.com

TrueEngage helps businesses create personalized multi-channel contact widgets, manage leads, and analyze user engagement across platforms.

SuccessKPI

successkpi.com

SuccessKPI is a platform that integrates AI and automation to improve customer service and workforce management in contact centers across various industries.

Sentiment

sentiment.io

Sentiment Omnichannel is a messaging platform for enterprise contact centers that supports multiple channels and offers chatbot and agent routing features.

Shelf

shelf.io

Shelf is a knowledge platform that provides quick answers to questions for businesses, enhancing service and productivity through various channels.

ProcedureFlow

procedureflow.com

ProcedureFlow is a cloud-based knowledge management app that helps organizations visualize and manage standard operating procedures with customizable guides and AI support.