Chatbots, often referred to as virtual agents or virtual assistants, are software applications designed to perform specific tasks or provide information in response to written or spoken requests. They serve both external customer-facing needs and internal employee-facing requests, allowing users to interact with applications in a conversational manner, either textually or audibly. Chatbots typically employ natural language processing (NLP) or speech recognition to understand user inputs. However, their primary operations are driven by scripted conversations. This contrasts with intelligent virtual assistants, which utilize natural language understanding (NLU) to conduct more sophisticated, human-like interactions. Businesses use chatbot technology to automate tasks that previously required human intervention. Upon receiving a user request, a chatbot processes the input and provides a response in text or speech form. Chatbots are integrated into various customer support tools, such as live chat software, help desk software, and contact center software, often acting as the first point of contact. Their use is expanding into other areas, including sales and marketing knowledge bases. In business intelligence applications, chatbots can replace query languages, enabling users to obtain specific data points simply by typing or speaking a request. The capabilities of chatbots are continuously growing, and they are being incorporated into an increasing variety of software applications.
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Pylon
usepylon.com
Pylon is a customer operations platform that helps businesses manage customer interactions across multiple channels and track issues effectively.
Genesys Cloud
genesys.com
Genesys Cloud CX is a cloud-based contact center platform for managing customer interactions across various channels, enhancing service efficiency and engagement.
Whippy
whippy.ai
Whippy is an SMS and email communication platform that uses AI and automation to enhance business productivity and customer engagement.
Qualified
qualified.com
Qualified is a Salesforce-based platform that helps revenue teams engage website visitors and convert them into sales leads through real-time conversations.
Chaport
chaport.com
Chaport is a messaging platform that offers live chat, chatbots, and knowledge base features for businesses to engage with website visitors and improve customer service.
BotPenguin
botpenguin.com
BotPenguin is an AI chatbot builder that enables businesses to create and manage chatbots for customer service and engagement without coding.
SleekFlow
sleekflow.io
SleekFlow is an omnichannel conversation platform that enhances customer engagement through AI, automating interactions across messaging channels like WhatsApp and Instagram.
Landbot
landbot.io
Landbot is a no-code platform for creating chatbots that engage customers across channels like websites and messaging apps, streamlining interactions and support.
AiSensy
m.aisensy.com
AiSensy is a WhatsApp chatbot and CRM platform for automating support, managing contacts, and sending broadcast messages to enhance customer communication.
Capacity
capacity.com
Capacity is a support automation platform that uses AI to manage customer requests across various channels, helping teams streamline their support processes.
IngestAI
ingestai.io
IngestAI enables businesses to build custom AI tools like chatbots using various AI models, simplifying knowledge retrieval and improving operational efficiency.
Oct8ne
oct8ne.com
Oct8ne is a visual customer service app that combines live chat, chatbot, and product catalog to assist customers in real-time via social channels and e-shops.
Chatling
chatling.ai
Chatling allows businesses to create AI chatbots for websites, enhancing customer engagement and automating responses without coding expertise.
Clickatell
clickatell.com
Clickatell is a mobile messaging platform that enables businesses to communicate with customers via SMS and other channels, facilitating transactions and interactions.
Botifi
botifi.me
Botifi is a chatbot builder that automates sales, marketing, and support across platforms like Telegram, Facebook Messenger, and Instagram.
GPTconnect
gptconnect.ai
GPTconnect is an app that integrates AI for content generation, customer support, and automation using OpenAI's GPT-4 model.
Drift
drift.com
Drift is a customer communication platform offering live chat and chatbots to improve engagement and support for businesses, enhancing sales and marketing efforts.
SOCi
meetsoci.com
SOCi is a marketing platform for multi-location businesses to manage local marketing efforts, customer engagement, and online reputation across digital channels.
Typebot
typebot.io
Typebot is an open-source chatbot builder that allows users to create and embed customizable chatbots in web and mobile apps.
Tovie AI
tovie.ai
Tovie AI offers AI solutions like chatbots and voice bots for customer support, streamlining operations in various industries while ensuring data protection and compliance.
Web2Chat
web2chat.ai
Web2Chat is an AI chatbot platform that automates customer support, providing instant responses and managing interactions across multiple sources and bots.
Serviceform
serviceform.com
Serviceform is a SaaS tool that enhances website conversion, customer support, and marketing with lead generation tools, chatbots, and analytics.
Support Guy
supportguy.co
Support Guy app connects users with experts for assistance on various topics, offering answers and guidance in a convenient, user-friendly format.
Botmother
botmother.com
Botmother is a no-code platform for creating and managing chatbots for various messaging apps using a visual builder.
DocsBot
docsbot.ai
DocsBot is an AI chatbot that automates customer support, answers product queries, generates content, and integrates via a powerful API.
Mevo
usemevo.com
Mevo is a chatbot builder that allows users to create and integrate chatbots on their landing pages with a drag-and-drop interface, offering analytics and customization options.
Blip
blip.ai
Blip is an AI-powered platform that enhances customer engagement through chatbots, enabling automated communication and personalized experiences for businesses.
Autoresponder Bot
pageautoresponder.com
Autoresponder Bot automates replies on Facebook and Instagram, enabling custom responses to messages and comments, and includes a module for contests to boost engagement.
LiveChatAI
livechatai.com
LiveChatAI is an AI chatbot that provides personalized customer support by using business data, supports multiple languages, and integrates with various platforms.
Tiny Talk
tinytalk.ai
Tiny Talk is a platform for quickly building and deploying chatbots, allowing customization, training with user data, and integration into various applications.
PageBot
thepagebot.com
PageBot is a GPT-powered chatbot that provides instant customer support, retrieves dynamic data, and is customizable for websites, supporting over 130 languages.
Chatwith
chatwith.tools
Chatwith is an AI chatbot builder that integrates with your content and services, allowing users to create chatbots for websites and other interfaces without coding.
GPT-Trainer
gpt-trainer.com
GPT-Trainer is an AI-based platform that enhances customer service with automated support, lead collection, and analytics, used by over 25,000 businesses.
Kore.AI
kore.ai
Kore.ai provides a no-code conversational AI platform for businesses to create and manage virtual assistants and chatbots, enhancing customer engagement across multiple channels.
orimon.ai
orimon.ai
Orimon AI is a generative AI chatbot platform that facilitates customer interactions, sales support, and internal business operations across various messaging channels.
Omnichat
omnichat.ai
Omnichat provides chat commerce solutions for retailers, integrating messaging channels and AI tools to enhance customer interactions and streamline sales processes.
Evie
evie.ai
Evie is an AI tool that automates interview scheduling for recruiters, saving time and enhancing communication with candidates and hiring managers.
Gleen AI
gleen.ai
Gleen AI is a generative AI tool that helps customer success teams automate workflows, create chatbots, and improve productivity and efficiency.
chatof.ai
chatof.ai
ChatOf.ai allows businesses to create customized AI chatbots for customer support, lead generation, and e-commerce, using a no-code builder and offering analytics.
Teleform
teleform.io
Teleform is a no-code platform for creating and customizing Telegram bots, featuring a visual builder for users of all skill levels.
Stackchat
stackchat.com
Stackchat is a communication platform for real-time messaging, group discussions, and file sharing, enabling users to connect easily across various topics.
AIChatbot
aichatbot.so
AIChatbot is a tool for building custom AI chatbots for customer support, allowing integration with your data and multiple languages for efficient communication.
LivePerson
liveperson.com
LivePerson is a conversational AI platform that enables businesses to engage with customers across various channels, enhancing support and interaction efficiency.
ChatbotGen
chatbotgen.com
ChatbotGen creates customizable chatbots for businesses, integrating with platforms like WhatsApp and Telegram for improved customer interactions and support automation.
Gerabot
gerabot.com
Gerabot is a website chat tool and chatbot builder for messaging platforms, enabling users to create and develop chatbots.
Spur
spurnow.com
Spur automates marketing for eCommerce brands and creators on Instagram, Facebook, and WhatsApp.
Yugasa Bot
helloyubo.com
Yugasa Bot is a SaaS platform that automates hospital front desk tasks using AI chatbots, supporting 100+ languages and integrating with various communication channels.
OnceHub
oncehub.com
OnceHub is a scheduling platform that simplifies appointment management and integrates with calendars and CRM systems for better team collaboration.
Selz
selz.com
Selz is an eCommerce platform for creating online stores and selling products, offering tools for sales tracking, marketing, and secure transactions.
HappyFox
happyfox.com
HappyFox is a help desk software that manages customer support requests across multiple channels, offering tools for ticketing, automation, and self-service.
Proto
proto.cx
Proto provides multilingual contact center automation, enabling companies to serve customers in over 100 local languages for improved accessibility and compliance.
Watermelon
watermelon.ai
Watermelon is a user-friendly AI chatbot platform that automates customer service interactions without coding, integrating various channels for streamlined communication.
Infobip
infobip.com
Infobip Email API allows users to send and manage large volumes of emails via SMTP or HTTP API, ensuring high deliverability and efficient analytics.
Qlik
qlik.com
Qlik is a business intelligence platform that transforms data into insights, enabling analytics, reporting, and visualization across multiple data sources.
Acquire
acquire.io
Acquire provides digital tools for enterprise teams to enhance customer experiences through secure cobrowsing, AI chatbots, live chat, and video calls.
Messenger Bot
messengerbot.app
Messenger Bot is a platform that automates customer interactions on Facebook Messenger, handling inquiries and transactions through customizable chatflows.
Almo Chat
almochat.com
Almo Chat is an AI-powered chatbot for businesses, providing 24/7 customer support, automating responses, and enhancing user engagement through live chat.
Bot9
bot9.ai
Bot9 is an app that allows users to create custom AI assistants for automating tasks, managing workflows, and integrating with various platforms.
Officely AI
officely.ai
Officely AI creates customized AI agents that assist organizations with tasks like recruiting, training, and employee support, integrating with business systems.
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