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Top Call Center Infrastructure (CCI) Software

Call Center Infrastructure (CCI), also known as contact center infrastructure, refers to the tools and solutions necessary to establish and operate a call center. CCI software enables businesses to create efficient call or contact centers that facilitate communication with customers. Primarily utilized by customer-facing teams, CCI supports both inbound and outbound communications and includes functionalities for managing operations and back-office tasks such as workflow management, employee monitoring, and productivity measurement. Traditionally, CCI was designed for on-premises deployment, but advancements in cloud technology have enabled the development of cloud-based call centers. These solutions offer a comprehensive, cloud-hosted infrastructure with features like call routing, call recording and monitoring, automatic call distribution (ACD), and interactive voice response (IVR). Companies that provide local area network (LAN) services and VoIP solutions also offer software to establish the necessary network connectivity for contact centers. Depending on the provider and membership plan, CCI packages may include a variety of additional features, often integrating with CRM software. To be included in the Call Center Infrastructure (CCI) category, a product must: * Distribute incoming calls or manage phone number assignments for outbound centers. * Manage and store data related to calls, customers, and agents. * Provide a comprehensive infrastructure solution, including call management, placement, routing, recording, and analytics. * Enable managers to track and monitor calls. * Include essential features such as automatic call distribution, universal communications, interactive voice response, universal queue management, and computer telephony integration (CTI).

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Freshdesk

Freshdesk

freshdesk.com

Freshdesk is a customer support platform that centralizes inquiries from multiple channels into a unified ticketing system, enhancing support efficiency and collaboration.

Verizon

Verizon

verizon.com

The Verizon app allows users to manage their accounts, pay bills, switch plans, monitor data, shop for devices, and access support and entertainment services.

Twilio

Twilio

twilio.com

Twilio is a cloud communications platform that enables voice, messaging, and video integration into applications, offering scalable APIs for customizable solutions.

Webex

Webex

webex.com

Webex Webinars is a platform for hosting scalable webinars that support interactive features, custom branding, and real-time translations for global audiences.

RingCentral

RingCentral

ringcentral.com

RingCentral is an omnichannel customer engagement app with voice, digital channels, AI options, and integrated workforce management and analytics.

JustCall

JustCall

justcall.io

JustCall is a communication platform for businesses that enables calling, SMS, email, and WhatsApp interactions, with automation and integration features to enhance customer engagement.

ServiceNow

ServiceNow

servicenow.com

ServiceNow is a cloud-based platform that streamlines service management across various industries, enhancing workflows in IT, customer service, and HR.

CallHippo

CallHippo

callhippo.com

CallHippo is a cloud-based business phone system that enhances communication with features like call routing, recording, and integrations for efficient customer management.

Aircall

Aircall

aircall.io

Aircall is a cloud-based phone system for sales and support teams, integrating call management and customer tools to enhance communication efficiency.

Vonage

Vonage

vonage.com

The Vonage app is a communication platform for businesses that facilitates voice, video, and text communications, with features for collaboration and customer service automation.

Five9

Five9

five9.com

Five9 is a cloud-based contact center software that enhances customer service through intelligent routing, analytics, and seamless CRM integrations.

8x8 Work

8x8 Work

8x8.com

8x8 Work is a cloud-based collaboration app that combines voice, video, and messaging for seamless business communication across devices.

Talkdesk

Talkdesk

talkdesk.com

Talkdesk is a cloud contact center platform that enhances customer service through AI-driven solutions, enabling efficient, omnichannel communication for businesses.

Cloudtalk

Cloudtalk

cloudtalk.com

CloudTalk is a cloud-based call center platform for managing calls, automating workflows, and integrating with CRM systems to enhance customer communication.

Dialpad

Dialpad

dialpad.com

Dialpad is a cloud-based VoIP communication platform that enhances team collaboration and customer interaction with AI-powered features.

Voiso

Voiso

voiso.com

Voiso is a cloud-based contact center solution offering features like auto-dialers, AI speech recognition, and omnichannel support, with CRM integrations and 24/7 customer support.

Nextiva

Nextiva

nextiva.com

Nextiva is a communication platform that integrates voice, video, SMS, and messaging to streamline customer interactions and internal communications for businesses.

Close

Close

close.com

Close is a CRM platform designed to streamline sales processes, manage leads, and enhance productivity through multi-channel communication and task management.

Automation Anywhere

Automation Anywhere

automationanywhere.com

Automation Anywhere automates business processes using AI and RPA, enabling organizations to improve efficiency and integrate with various applications.

KrispCall

KrispCall

krispcall.com

KrispCall is a cloud telephony system that enables businesses to manage calls and texts using local and toll-free numbers globally, supporting CRM integration and various communication features.

MightyCall

MightyCall

mightycall.com

MightyCall is a business phone system that enables calls, SMS, and conferencing via web and mobile, enhancing communication for businesses with advanced management tools.

Squaretalk

Squaretalk

squaretalk.com

Squaretalk is a business communication platform that provides call management, CRM integration, and multi-channel messaging to enhance customer interactions.

TCN

TCN

tcn.com

TCN is a cloud-based call center software that integrates various tools to enhance productivity and support consumer-agent interactions.

OpenText

OpenText

opentext.com

OpenText is an app for managing enterprise information, handling content and unstructured data for large organizations and agencies.

3CX

3CX

3cx.com

3CX is a business communication platform that combines voice, video, and messaging services with features like call recording and CRM integration.

Aloware

Aloware

aloware.com

Aloware is a cloud-based phone system that enables SMBs to manage customer communications through calls, SMS, and email from a single dashboard.

Genesys Cloud

Genesys Cloud

genesys.com

Genesys Cloud CX is a cloud-based contact center platform for managing customer interactions across various channels, enhancing service efficiency and engagement.

NICE inContact

NICE inContact

incontact.com

NICE inContact is a cloud-based contact center solution for managing customer interactions across various channels with tools for analytics and workforce optimization.

500apps

500apps

500apps.com

CRM.io by 500apps is a cloud-based CRM software that manages leads, contacts, accounts, and deals to streamline sales processes and enhance customer relationships.

CommPeak

CommPeak

commpeak.com

CommPeak is a cloud-based communication solution that provides customizable contact center services, VoIP, SMS, and analytics for efficient business operations.

Mitel MiCollab

Mitel MiCollab

mitel.com

Mitel MiCollab is an enterprise app that centralizes voice, video, messaging, and collaboration tools for effective communication across multiple devices.

DialedIn

DialedIn

getdialedin.com

DialedIn is a cloud-based CCaaS platform that automates call center processes for efficient inbound and outbound customer interactions.

Airtel Business

Airtel Business

airtel.in

The Airtel Business app provides SMEs with customizable connectivity solutions, collaboration tools, network support, and management features to enhance operational efficiency.

TalkChief

TalkChief

talkchief.io

TalkChief is a communication app that integrates chats, video calls, and file sharing into one platform for efficient personal and professional interactions.

Exotel

Exotel

exotel.com

Exotel is a customer engagement platform offering CPaaS, omnichannel support, and AI for efficient communication and call management across various businesses.

DCDial

DCDial

dcdial.com

DCDial is a cloud-based contact center app that enables businesses to communicate with customers through text and voice, automating various business processes.

Cordless

Cordless

cordless.io

Cordless is a cloud-based call center for customer support, providing conversation transcriptions, sentiment analysis, and CRM integrations for insights and training.

FreJun

FreJun

frejun.com

FreJun is a cloud telephony platform that automates business calls, offers virtual numbers, recording, analytics, and integrates with CRM tools for streamlined workflows.

Fuze

Fuze

fuze.com

Fuze is a communication app that allows users to make calls, hold meetings, chat, and share content across devices, facilitating collaboration anytime and anywhere.

MyOperator

MyOperator

myoperator.com

MyOperator is a cloud communication app that offers call management, IVR, analytics, and CRM integration for businesses to enhance communication and customer engagement.

Ringostat

Ringostat

ringostat.com

Ringostat is a call tracking, telephony, and analytics platform that enhances customer communication and marketing performance for businesses.

Zingtree

Zingtree

zingtree.com

Zingtree is an AI platform that automates customer support workflows and decision trees, helping B2C enterprises streamline processes and enhance customer service.

MiiTel

MiiTel

miitel.com

MiiTel is an AI-based app that optimizes voice communication for business through analysis and integration with various platforms.

Toky

Toky

toky.co

Toky is a business phone system that provides virtual phone numbers, call logging, and integration with CRM tools, enabling streamlined communication and collaboration.

Dialaxy

Dialaxy

dialaxy.com

Dialaxy is a cloud-based telephony solution that enables businesses to manage communications seamlessly through calls and messages worldwide.

Thirdlane

Thirdlane

thirdlane.com

Thirdlane Connect is a communication app for teams, offering chat, voice, video calls, screen sharing, and CRM integration on various devices.

Jet Interactive

Jet Interactive

jetinteractive.com.au

Jet Interactive offers mobile and desktop softphone apps for managing business calls, featuring a call flow builder and reporting tools for analyzing call activity.

Quvu

Quvu

quvu.co.uk

Quvu is a cloud-based contact center management tool that enables analysis of statistics, queues, and agent activity using existing hardware.

VirtualPBX

VirtualPBX

virtualpbx.com

VirtualPBX is a cloud-based phone system that streamlines business communication with features like call recording, routing, and analytics.

Maqsam

Maqsam

maqsam.com

Maqsam is an AI-powered contact center solution for Arabic-speaking businesses, streamlining communication and improving customer service across multiple channels.

NUACOM

NUACOM

nuacom.com

NUACOM is a hosted phone system for businesses, providing features like call management, IVR, call recording, and analytics to enhance communication and customer support.

Tenfold

Tenfold

tenfold.com

Tenfold is a SaaS CTI solution that integrates telephony with CRM, automating call logging and improving customer service workflows for support agents.

CallerDesk

CallerDesk

callerdesk.io

CallerDesk is a cloud telephony app providing virtual call center solutions for businesses, enabling efficient call handling and customer support.

interface.ai

interface.ai

interface.ai

interface.ai provides AI solutions for community banks and credit unions, enabling automated assistance across various channels to enhance customer service and compliance.

Callision

Callision

callision.com

Callision is a free cloud-based business phone system offering VoIP capabilities, contact center features, analytics, and integration across communication channels.

Knowlarity

Knowlarity

knowlarity.com

Knowlarity is a cloud-based communication platform that enhances business interactions and customer service through integrated telephony and multi-channel capabilities.

Bevatel

Bevatel

bevatel.com

Bevatel offers cloud-based call center services and customer support solutions to businesses in Saudi Arabia, focusing on quality and cost-efficiency.

Sarv.com

Sarv.com

sarv.com

Sarv.com is a cloud telephony service that provides communication solutions for businesses through APIs and a unified platform since 2011.

VoiceSpin

VoiceSpin

voicespin.com

VoiceSpin is a cloud-based VoIP platform for businesses that offers call center solutions, including AI auto-dialing, SMS messaging, and CRM integration for effective communication.

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